71 230 77 77

THE PROCEDURES FOR DEALING WITH CONSUMER APPEALS

Based on Article 5 of the Law on Appeals of Natural and Legal Persons, an application, proposal and complaint are types of appeals that may be submitted orally, in writing or electronically.

It is established by law that regardless of their form and type appeals have equal weight.

Consumers can submit their appeals by calling the Call Centre on +99871-230-77-77, via the helpline +99871-230-44-44, by visiting the bank building or by writing to info@aloqabank.uz.

The main tasks of the "Call Center" are to provide direct communication with people, to solve their problems and complaints in time, to ensure the effective work with appeals, and to organize full, impartial and timely review of appeals received.

Such system enables quick elimination of relevant shortcomings and problems. "Call Center" receives calls from individuals and legal entities in due order and qualified specialists provide appropriate advice on appeals.

To enforce the Law "On Appeals of Individuals and Legal Entities" and other regulatory documents, there was established the "Helpline" +99871-230-44-44 in inspection departments for individuals and legal entities to get answers to their questions and make appeals to find solution to their issues.

Written appeals can be sent to: 4 Amir Temur avenue, 100047, Tashkent.

Electronic appeals are sent to: info@aloqabank.uz.

Helpline: +99871-230-44-44

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